When will my order ship?
Orders are typically shipped within 48-72 hours of placing the order. We do not ship on weekends. We only offer the one rate of shipping:
Standard Shipping: 3-5 business days
International Shipping: 10-15 days
* Please note this does not include warehouse processing times, which can take up to 24-48 hours to leave the warehouse*
Special Notice on Face Cover Shipping:
All Face Covers Will Be Shipped within 3 Business Days from date of purchase.
How long does domestic shipping take?
We ship all of our packages out of Los Angeles, California. Delivery times are based on the shipping method and your proximity to Los Angeles:
Standard Shipping: 3-5 business days (incl. Warehouse Processing times)
International Shipping: 12-17 business days (incl. Warehouse Processing times)
How much does shipping cost?
Standard Shipping is $3.50 on all orders shipping within the U.S. Free shipping is offered on all orders U.S. orders $25+.
Standard Shipping (U.S.): 2-3 business daysInternational Shipping: 10-15 business days
Why isn't my tracking link working?
Orders are typically shipped within 24-48 hours of placing the order. We do not ship on weekends, so be patient :)
If you're still unable to locate the package, email Info@affinitymedwear.com and provide us with your ship-to name, the email address used to place the order, and order number. We'll look into the matter as soon as possible!
Where is my international shipment?
Packages shipped to international addresses generally take between 10-17 business days to arrive including the processing and handling time depending on where the package is being delivered to.
If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly onto the shipping carrier site. Here for detailed information on your package's shipping status!
Please note that USPS first sends all of our international shipments directly to their International facility located in Los Angeles (this is where the USPS international mail headquarters are located). From there, the shipments are processed and sent from Los Angeles to their final destination country, where they are delivered by your country's local postal carrier. Your package is not lost and will be arriving to you soon! Also please understand that Affinity Medwear does NOT cover any customs charges due to the fact that we have no way of knowing when and if customs will be charged.
If you're still unable to locate the package after the above-mentioned time frame has come and passed, contact us using the "Submit a Request" link above and provide us with your name, shipping address, and order number. We'll look into the matter as soon as possible!
My package is missing, what should I do?
If you have not received your order within the timeframe established for U.S. shipping or international shipping, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error.
If you're unable to locate the package, contact us using the "Submit a Request" link above and provide us with your name, shipping address, the email used to place your order, and order number. We'll look into the matter as soon as possible!
If you have any other questions please don't hesitate to contact us. Please email firstname.lastname@example.org. We are always available to serve you!